Welcome to VintageSaleHere.com – your premier destination for authentic vintage Carhartt workwear, Harley Davidson tees, and rare 80s-90s collectibles. We’ve crafted this policy to ensure a smooth shopping experience for our global community of vintage enthusiasts.

Shipping Information

Order Processing

We take 1-2 business days to carefully inspect and package your vintage treasures before shipping. Each item is hand-checked by our vintage specialists to ensure it meets our quality standards.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days delivery after dispatch)

Note: We currently ship worldwide except to some Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

While we meticulously inspect every vintage piece before shipping, we understand that sometimes an exchange or return may be necessary. Here’s our straightforward process:

Timeframe

We accept returns and exchanges within 15 days of delivery. All items must be in their original condition – unworn, unwashed, with all tags attached and original packaging included.

Non-Returnable Items

Due to the collectible nature of vintage items, we cannot accept returns on:

  • Items marked as “Final Sale” or “Archive Piece”
  • Vintage undergarments or swimwear (for hygiene reasons)
  • Items that show signs of wear or have been altered

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] with your order number and reason for return within 15 days of delivery.
  2. Wait for Approval: Our vintage specialists will review your request within 2 business days and provide return instructions.
  3. Ship Your Return: Once approved, securely package the item(s) and ship to our Liverpool address. We recommend using a trackable service.
  4. Inspection: Upon receipt, our team will inspect the item(s) within 3-5 business days.
  5. Resolution: You’ll receive email confirmation once your refund is processed or exchange is shipped.

Return Shipping Costs

  • Customer Responsibility: Original shipping costs are non-refundable, and return shipping is at the customer’s expense.
  • Exchange Shipping: We cover standard shipping costs for exchanges to the same address.
  • International Returns: Customers are responsible for all customs duties and return shipping fees.

Refund Timeline & Methods

Refunds are processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards: 3-10 business days depending on your bank
  • PayPal: Typically appears within 24 hours

Exchange Policy

We happily exchange items for a different size or style, subject to availability. If your desired exchange item is out of stock, we’ll process a refund instead. Exchanges ship within 2 business days after we receive your return, via your original shipping method.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear VintageSaleHere Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return/exchange:
– [Item Name], Size: [Size], Color: [Color]
– Reason: [Please specify]

For exchanges, I would like:
– [New Item Name], Size: [Size], Color: [Color] (if available)

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Return Address

All returns should be sent to:

VintageSaleHere Returns
73 Houghton St
Liverpool, GB L1Q 1VG
United Kingdom

Questions about our returns policy? Contact our vintage specialists at [email protected] – we’re happy to help!